Refund policy

RETURNS & EXCHANGE

We've got you covered with hassle-free returns! If your purchase doesn't meet your expectations, simply send it back within 30 days for a full refund or exchange. Your satisfaction is our priority, so shop with confidence!  We offer exchanges and store credits free within 30 days.  

• Refunds must be processed within 30 days.  Handling fees apply
• Products must be unworn and unwashed
• Returns affected by perfume, deodorants or make-up will not be accepted
• Your item must be in a resaleable condition with tags still attached

To start a return or exchange, please email sales.rookieactivewear@gmail.com with your order number and reason for return.  

REFUNDS

Refunds are offered on all orders returned within 30 days of delivery unless stated otherwise on promo T&C's.  All refunds are processed back to your original payment method.  Refunds are not valid on shipping costs.  

Once your return has been shipped back to us, we will process your refund.  We can only refund to the exact same method as you originally paid so depending on how you made the payment, your money can take about 2-10 business days to hit your account.